This notice explains what happens to your information if you use a form on this website — for example, "Request early access." It does not cover data the ClaveQ Scan appliance itself observes when scanning a customer's network — that's covered separately by our Data Processing Agreement (available on request).

Who we are

ClaveQ is a trading name of QUANTUM CLAVE LTD, a company registered in England & Wales, no. 17340121. Registered office: 49 Jamaica Street, Liverpool, England, L1 0AH. We are the "data controller" for the information described here — meaning we decide what it's used for and are responsible for looking after it.

What we collect

When you submit the "Request early access" form, we collect:

• your work email address
• your organisation's name, if you give it
• what you tell us you're looking to scan
• whether you've ticked the box to receive product updates
• your approximate location and browser/device, which Forminit derives automatically from your IP address at the time of submission

If you email us directly instead, we hold whatever you choose to put in that email.

Why we use it, and on what basis

We never use it for anything else, and we don't sell it.

Who we share it with

• Cloudflare, Inc. — our website hosting provider, which handles ordinary technical logs (like your IP address) for any visit to this site.
• Forminit (operated by UXPLUS LTD, a UK company) — the form-processing service that receives and stores your submission on our behalf, and automatically derives approximate location and browser/device from your IP address.

We don't share your information with anyone else, other than organisations we're legally obliged to share it with (for example, a court order or a statutory request from a regulator) — something true of any company, not a description of anything that's happened.

Where it's processed

Forminit is UK-incorporated and stores submissions on AWS's Ireland region, so that part of your information stays within the UK/EEA — no international-transfer safeguard is needed for it. Cloudflare is US-headquartered, so hosting the site with them does mean your technical logs (like your IP address) are processed outside the UK. That transfer is covered by the Addendum to the EU Standard Contractual Clauses — Cloudflare's own data processing agreement's standard safeguard for exactly this situation.

How long we keep it

Up to 12 months after our last contact with you, then deleted — unless you ask us to delete it sooner, or we're in an active, ongoing conversation with you, in which case we keep it for as long as that continues.

Your rights

You have the following rights over your information, though which ones apply depends on why we're using it (see the table above):

• Access — ask us for a copy of what we hold about you.
• Rectification — ask us to correct or delete anything inaccurate or incomplete.
• Erasure — ask us to delete your information.
• Restriction — ask us to limit how we use it.
• Object — object to our use of your information where we rely on legitimate interest (this applies to replying to your enquiry, not to marketing — for marketing, withdrawing consent achieves the same thing).
• Portability — ask us to transfer the information you gave us to another organisation, or to you (this applies where we rely on consent — i.e. the marketing tick-box — not to legitimate interest).
• Withdraw consent — withdraw your marketing consent at any time, with no effect on the legitimate-interest basis we use to reply to your enquiry.

To use any of these, email hello@claveq.com and we'll respond within a month. If you're unhappy with how we've handled your data, you can also complain to the UK Information Commissioner's Office — we'd appreciate the chance to put it right first, but the choice is yours: ico.org.uk/make-a-complaint ↗, 0303 123 1113, or by post to Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

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